PolyConnect Student Assistant Resources

Hi All!

Welcome to dead week! Some updates…

OPEN SHIFT: Friday, 6/9 from 8am-noon. Please let me know if you can cover all or part of this shift as soon as possible! 🙂

Sarah on Vacation: I will be on vacation starting tomorrow, returning Wednesday of Finals week. I will NOT be available via cell or email. During this time, email Mike Price in LIT if you need anything at ude.yloplacnull@ecirplm. You can also call 6-1189- they have your back!

Need Fines Cleared?: If a student has a mistaken fine that needs to be cleared, you can email the circulation desk and they will take care of it! Please email the full name of the student, along with the fine amount to be cleared, to ude.yloplacnull@cric-bil.

Shift Coverage: All of your finals conflicts should be covered, but if you need EMERGENCY shift coverage, arrange for your own coverage by emailing the open to shift to all PoCo employees at ude.yloplacnull@stneduts-cl-bil and CC Mike in LIT at ude.yloplacnull@ecirplm. If you want to pick up an open shift, you should again email ude.yloplacnull@stneduts-cl-bil.

6/13 Last Day for 3 Day Checkout: Tuesday of Finals week is the LAST day for 3 day checkout. There is a sign with this information for you to put out next week. It’s in a plastic stand on the laptop cart.

Reminder Sheet: I’ve posted a sheet of reminders on the whiteboard in PoCo. Please check it out when you work!
Best of luck with your finals!!! Thank you for taking care of business while I’m gone, you guys are the best. I’ll see you all in a week and a half!




***LIT Service Ticket (Request tech support from LIT through service ticket)***

Past Weekly Email Blasts

Click here to find a document compiling old email blasts. Use it as a searchable document by using the Find tool:

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Computers + Software + Equipment + Labs

PolyConnect Equipment: 

  • Equipment checkout rules, fines, and fees

Library Computers:

Library Spaces:


One Button Studio + Virtual Meeting Room

FAQs + Common Errors

  • FAQ Page
  • Why did I get an error message when I tried to log in to a computer?

    • Error message: “Pharos: The username and password could not be authenticated against servers.”
      • This means you entered your user name or password incorrectly or that your Portal password is “out of sync” with an active directory password. The solution is to reset the password from the Portal (my.calpoly.edu) or contact Campus ITS at 805-756-7000 for help resetting your password.
    • Error message: “domaine is blocked” or the “account is locked.”
      • This usually means all computers in the library are locked. Alert a Computer Support Assistant (PolyConnect or Learning Commons desk) if you see this message. If this happens in the evening or on the weekend, users may have to wait until the account “unlocks itself” which may take up to 30 minutes.
    • Error message: “You cannot use this computer, you already have an active session on computer xx-xx-xx.”
      • This means that you are logged in to another computer in the library. Perhaps you did not log off earlier today and someone else is using your login. You can find that computer, ask the user to log off or find another non-PolyConnect computer and log in as a guest.

Equipment Cheat Sheet Copies

Printer Resources

Daily Schedule Printouts

PoCo Desk Workflow Forms


Student Assistant Guide

(sends you to Portal log-in)