PolyConnect Student Assistant Resources

9/20/17

Hello POCO Crew!

I just want to thank everyone for being flexible and helping to cover those shifts that came up for this and next week! It has been quite a busy week.

FYI:

Schedule Changes:  Some of you are still crashing courses. Let me know right away if your schedule needs to change.

Ongoing OPEN shifts: Monday 2pm to 5pm slot is most important! Pretty please consider taking all or part of this shift!

Classroom Technologies (formerly M.D.S.) has closed their checkout in the Ag Earhart, Bldg. 10 location. Checkouts for Classroom Technologies are now only done in the Basement of Bldg. 2 location. A new flyer will is coming soon with the change. Inform students of the change.

Student ID Cards

  • If a student’s ID card doesn’t work, ask if it is a new card. If it is, try their last name and see if they are in the system at all. If not, you can send them to the front desk (Circ desk). There they can get a temporary account so they can check out.
  • If the student is using an old card and it doesn’t work, you may look them up by their last name this one time and check out the item to them. Be absolutely sure it is the correct person that you are checking out to! Because there are no middle initials in the system, there could and are multiples of the same name. You must have them log on to their portal with their phone and show you their empl id. Then use the record with that number. Please tell them they must go to ITS this week  and get the correct card activated and get rid of any other cards.

No Checkouts without ID card starting next week!

Email says they checked out an item but they didn’t! This may mean that someone has their card or we made an error while checking out using the wrong person. Always get the student’s name and ID number and what was checked out. Also note the time it happened so I can follow up.

Printing issues.When it is really, really busy, sometimes there are known issues with printing using the Chrome browser. Try having them switch to Firefox, it may work better.

Message says that an item cannot be checked out. If at anytime you get a weird message that an item cannot be checked out, please put that item on my desk with a note. It could be that the item was being repaired and I have to take it out of repair.

Timecards: Please start putting in your time worked on your timecards. Let me know if there is a missing/incorrect time card ASAP!

Let me know of any other issues as they come up and I will do my best to address them.Thank you for your patience and smiling faces with our students and staff. Customer service is of utmost importance at a checkout desk! You are rocking it!

Thank you all!

***LIT Service Ticket (Request tech support from LIT through service ticket)***

Past Weekly Email Blasts

Click here to find a document compiling old email blasts. Use it as a searchable document by using the Find tool:

For PCs- press Ctrl F

For Macs-press Command F

Computers + Software + Equipment + Labs

PolyConnect Equipment: 

Library Computers:

Library Spaces:

WiFi:

One Button Studio + Virtual Meeting Room

FAQs + Common Errors

  • FAQ Page
  • Why did I get an error message when I tried to log in to a computer?

    • Error message: “Pharos: The username and password could not be authenticated against servers.”
      • This means you entered your user name or password incorrectly or that your Portal password is “out of sync” with an active directory password. The solution is to reset the password from the Portal (my.calpoly.edu) or contact Campus ITS at 805-756-7000 for help resetting your password.
    • Error message: “domaine is blocked” or the “account is locked.”
      • This usually means all computers in the library are locked. Alert a Computer Support Assistant (PolyConnect or Learning Commons desk) if you see this message. If this happens in the evening or on the weekend, users may have to wait until the account “unlocks itself” which may take up to 30 minutes.
    • Error message: “You cannot use this computer, you already have an active session on computer xx-xx-xx.”
      • This means that you are logged in to another computer in the library. Perhaps you did not log off earlier today and someone else is using your login. You can find that computer, ask the user to log off or find another non-PolyConnect computer and log in as a guest.

Equipment Cheat Sheet Copies

Printer Resources

Daily Schedule Printouts

PoCo Desk Workflow Forms

Flyers

Student Assistant Guide

(sends you to Portal log-in)