Research help

Research help desk

Drop by our research help desk or call for help from a librarian or LibRAT during staffed hours.

  • Location: Library, first floor, room 111
  • Phone: (805) 756-2649
Research help desk hours

RESEARCH HELP DESK Spring Quarter (Apr. 1 – Jun. 13) Summer Quarter (Jun. 19 – Aug. 29)
Monday – Thursday 09:00am – 08:00pm 11:00am – 05:00pm
Friday 09:00am – 05:00pm 11:00am – 05:00pm
Saturday noon – 05:00pm CLOSED
Sunday noon – 09:00pm CLOSED

Holiday hours

Friday, Jul. 4 CLOSED

Chat hours

CHAT Spring Quarter (Apr. 1 – Jun. 13) Summer Quarter (Jun. 19 – Aug. 29)
Monday – Thursday 10:00am – 08:00pm 11:00am – 05:00pm
Friday 10:00am – 05:00pm 11:00am – 05:00pm
Saturday noon – 05:00pm CLOSED
Sunday noon – 09:00pm CLOSED

Holiday hours

Friday, Jul. 4 CLOSED

Submit your research question in the form below.

Hi there, what's your name?

How about an email address to contact you?

What is the topic you are researching?

Tell us more details about your research.

Thanks! We will get back with you as soon as possible.

Suggestions for submitting your question

Be clear and precise
  • Make your question(s) clear and concise.
  • Share appropriate keywords and phrases for your subject
  • Include sources you’ve already consulted

If the question is not clear, Electronic Reference will respond asking for more detailed and specific information.

Tell us what you are looking for
  1. A specific piece of information: (a statistic, a fact, etc.)?
  2. A relevant online or print resource to search through for a project or a paper?
  3. Research consultation and assistance?

More information about requests

Response time
We typically respond within 24 hours, Monday through Friday
Answers to specific questions
Our service can help you find the answers to specific reference questions. If extensive time is required to answer the question, we will contact you to clarify the question or refer you to online and/or print sources that can be used to answer your question.
Referral to relevant online and/or print sources
We can refer you to relevant electronic and/or print sources such as books, articles, and other materials required for term papers, senior projects, or master theses, etc.
Referral to subject specialists
If the question and project cannot be adequately handled by the the research help team, you will be referred to a subject specialist. Subject specialists can be contacted by e-mail, phone, or in-person at the research help desk on the 1st floor of the library.

Email a librarian

E-mail a specific librarian Monday through Friday.

Chat with us

Chat with us using the chat box on top.

Note: when you are finished chatting, browse away from this page or close your browser; otherwise, your chat transcript will remain visible to the next person to use this computer.

Personal consultation

College librarians (please allow 1–3 days to respond)
For in-depth one-on-one help with research, contact your college librarian for an appointment.

Frequently asked questions

Check out our frequently asked questions page for a list of our most common questions.

 

top