Library Evening Services Coordinator

Access Services comprises the circulation, course reserves and stacks maintenance functions of the Kennedy Library. Primary activities of this position include staffing the circulation desk and/or overseeing daily circulation operations; checking library materials in and out using library systems; updating and maintaining the patron database; preparing circulation reports; following-up on overdue materials and collecting fines; handling lost and damaged materials; overseeing stack maintenance; assisting patrons in finding materials and with questions related to circulation policies and procedures; and resolving patron problems related to circulation functions.

Under the general direction of the Director of Access, Operations, and Administrative Services, the incumbent in this position is a member of the Access Services team and in coordination with Access Services staff, is responsible for providing lead oversight of the more complex and/or specialized technical and paraprofessional Library Access Services functions on evening shifts during the academic year. Activities during evening shift include: staffing the circulation desk and/or maintaining circulation operations; supervising Access Services student assistants, closing the building; monitoring public areas of the building, interacting with library patrons to maintain a positive and safe environment, and noting problem areas and communicating them to supervisors and University Police; checking library materials in and out using library systems; updating and maintaining the patron database; overseeing student shelving; assisting patrons in finding materials, and with questions related to circulation policies and procedures; and resolving patron problems.

As a requirement of this position, incumbent must work evening shift during the academic year.  This position will also provide support to the Access Services department during particularly busy times of the academic year; will provide backup to Access Services staff for planned and unplanned absences; and provide additional support as needed on special projects.  This position will have a set and regular schedule of evenings during the academic year, but rotate to an alternate day schedule during academic break periods due to library hours.

Incumbents at the LSS III level perform more complex and/or specialized technical and paraprofessional library duties to support daily library operations and/or programs. Incumbents often are responsible for overseeing daily operations of a library unit(s), including providing lead work direction to other library and clerical staff, as well as student workers, and may assist in supporting the unit’s budgetary and/or other administrative activities.

Required qualifications

  • Thorough knowledge of and ability to interpret overall library policies and procedures and an in-depth knowledge of library operations, policies and procedures pertaining to assigned functional area, including a solid understanding of individual work functions and the ability to adapt work procedures.
  • Working knowledge of library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records.
  • Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
  • Thorough knowledge of library policies and practices associated with the ethical use of and access to library and on-line resources.
  • Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to interpret and apply them, as well as explain them to patrons, to ensure compliance.
  • Demonstrated expertise in using library automated system(s), especially subsystem(s) pertaining to the functional area, including database maintenance.
  • Ability to investigate and research more complex problems, including analyzing and interpreting information.
  • Working knowledge of library accounting and budget procedures and allocation processes, and ability to apply this knowledge to assist in handling vendor accounts and the budget process.
  • Thorough knowledge of all aspects of lead work direction including assisting in employee selection, training employees in new work procedures, assigning work, organizing work flow and establishing priorities, reviewing work, providing input to performance evaluations and promoting teamwork to optimize effectiveness. Working knowledge of or ability to quickly learn campus human resource practices and payroll procedures.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Ability to maintain high quality/standards of work, ethics, commitment, and professional responsibility.
  • Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner.
  • Ability to work independently using relevant knowledge to determine the best course of action, and to respond appropriately and calmly to unexpected events or problems.
  • Strong communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of more complex library and on-line resources both verbally and in writing.
  • Ability to use judgment in interpreting and communicating policies and procedures, and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
  • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

Preferred qualifications

  • Demonstrated knowledge of or ability to quickly learn University infrastructure, policies and procedures.
  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
  • Associate’s level degree or equivalent education.
  • Prior library experience including working in an academic library’s Access Services department.
  • Prior experience supervising students and/or other staff.
  • Experience with Alma circulation and Primo discovery library management systems (ExLibris software).

How to apply

To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #104910. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.

At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer employer/minorities/females/vet/disability.

About Kennedy Library

Integrating traditional library resources and services with digital tools, the Robert E. Kennedy Library continuously adapts its services, programs, and spaces to meet the evolving academic programs, research interests, and needs of the university community. Providing access to information resources, classrooms, computer labs, an expansive 24-hour space, and an array of group and individual study spaces, Kennedy Library is a magnet for students and faculty alike. Annual visitors exceed 1.4 million. Kennedy Library’s innovative peer-to-peer learning and reference program simultaneously leverages the benefits of student-to-student learning and Cal Poly’s signature pedagogical ethos of Learn by Doing. There is an active Student Library Advisory Council and in 2014 the Kennedy Library received the prestigious ACRL Excellence in Academic Libraries award. The library partners with campus organizations to promote faculty development and student success, including several that are located in the library: the Center for Teaching, Learning and Technology; the Academic Skills Center; and the Honors Program. In addition, the University Writing and Rhetoric Center will soon find a new home in the library. In testimony to the perceived value of the Robert E. Kennedy Library across the entire campus, various stakeholders and the library are in the process of strategizing, planning and launching a fully funded renovation, which will increase the library’s ability to provide services and spaces to further support student and faculty success.

Access Services comprises the circulation, course reserves, stacks maintenance, technology checkout, and building opening and closing functions of the Kennedy Library. Under general supervision of the Access, Operations, and Administrative Services Director, primary activities of this position include overseeing daily course reserves operations; overseeing daily circulation desk activities, and supporting Access Services department activities.

About Cal Poly

Cal Poly is a nationally ranked comprehensive public university located in San Luis Obispo, California. With more than 18,000 undergraduates and approximately 1000 graduate students, Cal Poly fosters teaching, scholarship, and service in a learn-by-doing environment where students and faculty are partners in discovery. As a polytechnic university, Cal Poly promotes the application of theory to practice. As a comprehensive institution, Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. As an academic community, Cal Poly values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

For more information, see: https://afd.calpoly.edu/hr/job-opportunities/prospective

About SLO

Cal Poly’s location in San Luis Obispo makes it one of the best places to visit. It’s a quintessential coastal California town with some 43,000 residents. Located halfway between San Francisco and Los Angeles and just minutes from beaches, state parks, landmarks and premium wine regions, it’s also a popular vacation spot. Sunset Magazine has called it the most Californian place in all of California.

The city of San Luis Obispo offers a historic, restored downtown full of restaurants, theatres, art galleries and shops centered around San Luis Obispo Creek, Mission San Luis Obispo and Mission Plaza. San Luis Obispo’s Thursday night Farmer’s Market on Higuera Street has become a model for cities around the state. It’s a mix of fresh produce and flowers, baked goods, restaurant fare and free music all within strolling distance.

San Luis Obispo is just minutes from some of California’s best beaches and original beach cities: Avila Beach (10 miles), Pismo Beach (12 miles), Morro Bay (17 miles), Montaña de Oro State Park (18 miles), Cayucos (18 miles), the Pismo Dunes (28 miles) and world-famous Hearst Castle ( 45 miles).