Head of Access Services
Under general direction of the Associate University Librarian, the Head of Access Services has full supervisory responsibilities for the daily operations of the Access Services department and the library’s technology check out desk, the Poly Connect Lab. This position is responsible and accountable for: supervision, motivation, direction of department staff and student assistants; fostering a customer service ethic in an high volume, fast paced environment; establishing work schedules to ensure coverage for day, evening and night shifts; managing the department budget; gathering and working with library management to analyze statistical reports and department metrics; developing strategies and implementation plans; setting goals and objectives in consultation with the Associate University Librarian; establishing standards and service levels; and recommending, developing, and implementing new department policies.
A Bachelor’s degree is required with at least four years of direct supervisory/management experience in a library operation. (A graduate degree in library sciences or a related field may be substituted for two years of direct supervisory/management experience in a library operation.)
- Comprehensive knowledge of effective personnel management practices and supervisory skills, including motivation, training, professional development, conflict resolution, and progressive discipline, with the demonstrated ability to effectively model appropriate professional behavior.
- Demonstrated ability to lead and communicate in an effective and dependable manner, as well as establish and maintain cooperative working relationships with colleagues and direct reports, as well as patrons such as students, staff, faculty and co-workers. Demonstrated ability to lead and manage diverse teams with varying skill levels.
- Demonstrated ability to maintain high quality/standards of work, leadership, ethics, commitment, and professional responsibility and judgment. Ability to represent the university and its interests in a professional and conscientious manner.
- Demonstrates a thorough knowledge of a wide range of effective library practices including but not limited to integrated library systems and other library technologies, course reserves, circulation practices, and metrics.
- Demonstrated ability to exercise tact, sound judgment, diplomacy and discretion in appropriately handling confidential information and data, interpreting and applying rules, regulations, policies and procedures and/or recommending new policies and procedures.
- Ability to work independently with little instruction; take initiative, anticipate problems, and solve issues in a timely manner. Ability to provide solutions that are imaginative, thorough, and practical.
- Demonstrated ability to create new policies and procedures to meet operational needs and requirements, and ensure effective department operations. Ability to analyze and improve new processes.
- Demonstrated analytical, reasoning, and problem solving skills. Ability to analyze information and data from a variety of sources, present information and recommend solutions.
- Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Excellent time-management, planning, and organizational skills and ability to multi-task, while attending to detail, and meet the demands of multiple deadlines. Ability to adapt to organizational, procedural, policy, and technological changes.
- Demonstrated ability to maintain records, budgets and financial records.
- Experience gathering data and communicating trends to a variety of constituents. Experience identifying areas of improvement based on evidence.
- Ability to assess opportunities for and integrate technology into work environments to increase effectiveness, efficiency, and communication.
- Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
- Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
- Demonstrated skills in a public service or educational environment utilizing a customer-oriented and service-centered attitude.
- Supervisory experience in an academic library circulation and access services unit.
- Graduate degree in a related field from an accredited university.
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis including covering shifts on nights and weekends as needed.
- This position classification has been defined as “Exempt” and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).
- Must be able to successfully pass a pre-employment background/fingerprint check.
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
How to apply
- Apply now on the Cal Poly Jobs web site. Requisition number: 102967
- Applicants are encouraged to submit materials by August 22, 2013 for full consideration.
- Cal Poly is strongly committed to achieving excellence through cultural diversity. The University actively encourages applications and nominations of all qualified individuals. Equal Opportunity Employer.
In addition, each applicant is encouraged to provide (preferably as attachments to the online application) the following supplemental documents: (1) letter providing some detail of the applicant’s qualifications and interest in the position; (2) current resume/CV; (3) the names, addresses, and telephone numbers of at least three professional references. If you are unable to attach the supplemental materials to the online application please mail to:
California Polytechnic State University
Human Resources Dept. Attn: Chrystal Pope
1 Grand Ave
San Luis Obispo, CA 93407-0020
For Inquiries and Additional Information, contact:
Voice: (805) 756-2236
About Kennedy Library
The Robert E. Kennedy Library is a campus hub for information resources, integrating traditional library resources and technology to support the University's evolving academic programs, research interests, and user needs. The library offers consultative and instructional services delivered by expert college librarians, and provides access to over 32,000 digital journals and over 500,000 print volumes. The library building provides collaborative study spaces, computer labs, a Data Studio, and collection of K-8 textbooks and teaching resources. Study spaces on five floors include a popular atrium, a collaboration-friendly learning commons, a busy café, and ample natural light and views of the surrounding hills. Building visitors exceed 1.3 million a year. In 2008 the library launched DigitalCommons@CalPoly, a digital archive for the intellectual output of faculty and students, with over 2 million downloads in the past year. In 2011 the library became part of Cal Poly's new Information Services directorate, including both Information Technology Services and the Center for Teaching, Learning, and Technology. The library partners with many campus organizations to promote faculty development and student success, including several programs located in the Kennedy Library, including the Center for Teaching, Learning, and Technology, the Academic Skills Center, and the Honors Program.
About Cal Poly
Cal Poly is a nationally ranked comprehensive public university located in San Luis Obispo, California. With more than 18,000 undergraduates and approximately 1000 graduate students, Cal Poly fosters teaching, scholarship, and service in a learn-by-doing environment where students and faculty are partners in discovery. As a polytechnic university, Cal Poly promotes the application of theory to practice. As a comprehensive institution, Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. As an academic community, Cal Poly values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly is located in San Luis Obispo, along the beautiful central coast of California, with easy access to the ocean, mountains, and wine country. Halfway between Los Angeles and San Francisco, south of Monterey and Big Sur, San Luis Obispo offers a vibrant, culturally rich small-town community in an extraordinary setting.