Course Reserves & Circulation Desk Coordinator (Library Services Specialist III)

The Kennedy Library is seeking an enthusiastic, customer service orientated team player to support the course reserves and circulation desk functions of the Access Services department. This position will have the opportunity to interact with a wide variety of people across the university community, to directly support access to course materials, and provide critical support to the Front Desk, the primary first point of contact for library users.

This position has oversight for daily course reserves operation activities including but not limited to: consulting with faculty about course materials to be placed on reserve; providing assistance to faculty in organizing materials to be placed on reserve; processing both paper and electronic materials to be placed on reserve; ensuring that copyright requirements are met for all reserve items; maintaining reserve collection, e-reserves, and related web pages; reviewing, proposing, and updating procedures as appropriate, and administering the reserve module in the library management system.

This position also supports circulation activities including but not limited to: supervising the circulation desk and overseeing daily circulation desk operations; oversight of daily circulation desk schedule checking library materials in and out using library systems; updating and maintaining the patron database; preparing circulation reports; opening and closing the building; monitoring public areas of the building, interacting with library patrons to maintain a positive and safe environment, and noting problem areas and communicating them to supervisors and University Police; following-up on overdue course reserve materials; overseeing stack maintenance; assisting patrons in finding materials and with questions related to circulation policies and procedures; and resolving patron problems related to circulation functions.

Required qualifications

  • Demonstrated ability to perform technical aspects of work assignments including a strong ability to interpret overall library policies and procedures, and operations, standards, ethics, and best practices as they pertain to Access Services and individual work, as well as demonstrated experience evaluating procedures and recommending changes.
  • Working knowledge or understanding of the library collection and its organization, as well as classification schemes. Demonstrated expertise in creating and correcting bibliographic records.
  • Thorough knowledge of external on-line databases, system and resources, including the ability to perform complex on-line searches.
  • Thorough knowledge of or ability to quickly learn institution’s and library’s policies and practices associated with the ethical use of and access to library and on-line resources.
  • Working knowledge of national standards pertaining to library operations, including a thorough knowledge of institutional standards pertaining to copyright and intellectual property protection and the ability to source, apply, explain, and escalate issues with such policies and standards to avoid potential violations..
  • Demonstrated expertise or strong ability to gain expertise of automated academic library programs, online resources, databases, and systems, especially circulation department modules to perform assigned duties, technical work and/or assist patrons.
  • Ability to investigate and research more complex problems, including analyzing and interpreting information.
  • Strong written and verbal communication skills to be able to prepare and compile information in an organized manner as well as prepare and present library reports on library resources to library patrons, faculty, staff, students.
  • Demonstrated ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Demonstrated customer service experience requiring a high level of diplomacy and professionalism.
  • Excellent computer skills and demonstrated ability to use a variety of standard computer applications including word-processing, spreadsheets, databases, presentation software, on-line systems, Internet, and online calendaring and email to perform technical work or assist patrons.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Strong communication and interpretive skills to be able to interview patrons regarding their information needs and guide them in the use of more complex library and on-line resources.
  • Working knowledge of financial procedures and processes, and ability to apply this knowledge to track and monitor departmental expenditures, patrons accounts, student payroll, office supplies, and contribute to the annual budget planning process.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.

Preferred qualifications

  • Demonstrated skills in an institutional/educational environment utilizing a customer-orientated and service centered attitude.
  • Associate level degree or equivalent education.
  • Prior library experience including working in an academic library’s Access Services department.
  • Experience with Alma circulation and Primo discovery library management systems (ExLibris software).
  • Prior experience supervising students and/or other staff.

How to apply

To apply, visit WWW.CALPOLYJOBS.ORG to complete the required online staff application and apply to requisition #104689. Applicants will have the option of attaching a Cover Letter, Resume and three Letters of Recommendation via the online employment system. Applicants needing computer/internet access may contact Cal Poly Human Resources at: (805) 756-2236, for information on available resources.

At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly’s values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

Cal Poly’s commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer/minorities/females/vet/disability.

About Kennedy Library

Integrating traditional library resources and services with digital tools, the Robert E. Kennedy Library continuously adapts its services, programs, and spaces to meet the evolving academic programs, research interests, and needs of the university community. Providing access to information resources, classrooms, computer labs, an expansive 24-hour space, and an array of group and individual study spaces, Kennedy Library is a magnet for students and faculty alike. Annual visitors exceed 1.4 million. Kennedy Library’s innovative peer-to-peer learning and reference program simultaneously leverages the benefits of student-to-student learning and Cal Poly’s signature pedagogical ethos of Learn by Doing. There is an active Student Library Advisory Council and in 2014 the Kennedy Library received the prestigious ACRL Excellence in Academic Libraries award. The library partners with campus organizations to promote faculty development and student success, including several that are located in the library: the Center for Teaching, Learning and Technology; the Academic Skills Center; and the Honors Program. In addition, the University Writing and Rhetoric Center will soon find a new home in the library. In testimony to the perceived value of the Robert E. Kennedy Library across the entire campus, various stakeholders and the library are in the process of strategizing, planning and launching a fully funded renovation, which will increase the library’s ability to provide services and spaces to further support student and faculty success.

Access Services comprises the circulation, course reserves, stacks maintenance, technology checkout, and building opening and closing functions of the Kennedy Library. Under general supervision of the Access, Operations, and Administrative Services Director, primary activities of this position include overseeing daily course reserves operations; overseeing daily circulation desk activities, and supporting Access Services department activities.

About Cal Poly

Cal Poly is a nationally ranked comprehensive public university located in San Luis Obispo, California. With more than 18,000 undergraduates and approximately 1000 graduate students, Cal Poly fosters teaching, scholarship, and service in a learn-by-doing environment where students and faculty are partners in discovery. As a polytechnic university, Cal Poly promotes the application of theory to practice. As a comprehensive institution, Cal Poly provides a balanced education in the arts, sciences, and technology, while encouraging cross-disciplinary and co-curricular experiences. As an academic community, Cal Poly values free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

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About SLO

Cal Poly’s location in San Luis Obispo makes it one of the best places to visit. It’s a quintessential coastal California town with some 43,000 residents. Located halfway between San Francisco and Los Angeles and just minutes from beaches, state parks, landmarks and premium wine regions, it’s also a popular vacation spot. Sunset Magazine has called it the most Californian place in all of California.

The city of San Luis Obispo offers a historic, restored downtown full of restaurants, theatres, art galleries and shops centered around San Luis Obispo Creek, Mission San Luis Obispo and Mission Plaza. San Luis Obispo’s Thursday night Farmer’s Market on Higuera Street has become a model for cities around the state. It’s a mix of fresh produce and flowers, baked goods, restaurant fare and free music all within strolling distance.

San Luis Obispo is just minutes from some of California’s best beaches and original beach cities: Avila Beach (10 miles), Pismo Beach (12 miles), Morro Bay (17 miles), Montaña de Oro State Park (18 miles), Cayucos (18 miles), the Pismo Dunes (28 miles) and world-famous Hearst Castle ( 45 miles).